GET TO KNOW YOUR CUSTOMERS

I know it’s out of the norm to post two blogs in one week, but today is National Get to Know Your Customer’s Day. And when you have clients like ours, they deserve special recognition.

In an industry where constant turnover is the norm, Kingsgate is proud to be the outlier. The relationships formed with our customers over the past 30+ years have been a blessing to our business. I believe this feeling is reciprocated (otherwise we wouldn’t still be in business with our two original customers). We’ve been able to provide our customers with superior service despite company buyouts, leadership transitions, recessions, and changes in management. We have not only been able to keep our customers through these times, but been able to grow our relationships with them.

I would be doing a disservice if I failed to recognize my team’s efforts in getting to know our customers. Kingsgate wouldn’t be able to build strong bonds with clients if it weren’t for our team. From traveling across the country with clients, to helping resolve facility issues, to attending local sporting events and golf outings, members of the Kingsgate Family deepen business relationships into personal friendships. Julie and I have even been honored to be a part of a few of our client’s weddings. Getting to know our customers on a personal level helps us anticipate the unique needs of every client.

Get to Know Your Customers Day has provided an opportunity for me to sit back and reflect on how fortunate we truly are. Quite honestly, one of the big things that gets me moving in the morning are the professional relationships I’ve built over the years.  Some of my business friendships are my closest friendships. I am certain these bonds forged over many years, will last beyond my professional career. Today goes out to our past, current and future customers… this one’s for you!

All the best,

Jeff Beckham